Terms & Conditions

This website is operated by Centre Ice (“we”, “us”, or “our”). We offer a variety of hockey equipment, information, and resources through the Site.

By visiting our Site or purchasing from us, you engage in our “Service” and agree to these Terms. This includes any additional terms, conditions, policies, or notices referenced here or available by hyperlink.

These Terms apply to all users of the Site, including browsers, customers, and those contributing content.

Please read these Terms carefully before using the Site. Accessing or using any part of the Site constitutes your agreement to these Terms. If you disagree with any part of the Terms, you may not access or use the Site.

We may update, change, or replace these Terms by posting updates on the Site. It’s your responsibility to check this page periodically for changes. Continued use of the Site after any changes constitutes acceptance of those changes.

Our online store is hosted by WordPress. They provide the e-commerce platform that allows us to sell our hockey products and services to you.

These Terms govern your use of the Site. We may have other policies, such as a Privacy Policy or Shipping Policy, that address specific matters.

We understand that sometimes you might need to return or exchange an item you purchased from Centre Ice. Here’s a quick guide to make the process smooth and efficient for you!

You can download our Returns & Exchanges form here – https://centreice.co.nz/wp-content/uploads/2024/06/Returns-Exchanges-Form.pdf

Conditions for Return/Exchange:

• Unworn and Original Condition: The item must be in perfect, unworn condition with all original tags still attached.
• Proof of Purchase: A valid receipt (in-store purchases) or invoice (online purchases) is mandatory.

Returning In-Store Purchases:

1. Gather Proof of Purchase: Locate your receipt with purchase details.
2. Bring the Item to Us: Visit your nearest Centre Ice location with the item and receipt.
3. Our Staff Will Assist: Our friendly staff will assess the item and offer an exchange or store credit (subject to our policy).

Returning Online Purchases:

1. Gather Proof of Purchase: Locate your invoice sent with your online order.
2. Contact Us: Call us at 09-828-0497 or email us to initiate your return/exchange.

Returning by Courier:

• Pack Securely: Carefully pack your unworn item(s) with original tags attached and your proof of purchase.

• Courier to Our Address: Send your return package using a courier service to the address below:

  Centre Ice
  126 Unit 4 Lansford Crescent
  Avondale, Auckland 0600

Important Note:

• Include Contact Information: To expedite your exchange, please include a note with your contact details (phone number or email) and your desired size or color (if applicable). This will allow us to contact you quickly once your return arrives.
• We Don’t Accept Regular Post: Due to delivery limitations, we recommend using a courier service for returns.

Questions? We’re Here to Help!

If you have any questions about our return/exchange policy or require further assistance, please don’t hesitate to contact us. We’re happy to help!

Centre Ice is committed to providing excellent customer service and upholding our legal obligations under the Consumer Guarantees Act (CGA). This policy outlines the process for returning or exchanging an item, along with what to expect regarding refunds.

What We Can Do:

We’re happy to help if you need to return or exchange an item for the following reasons:

• Incorrect Size or Fit: We understand sizing can be tricky! We’ll gladly exchange your item for a different size, subject to availability.
• Faulty Item: If your item has a manufacturing defect or doesn’t function properly, we’ll assess it and provide a replacement (if possible) under the CGA.

What We Can’t Do:

• Refunds for Change of Mind: Unfortunately, we cannot offer cash refunds for change of mind purchases. This includes situations where you choose the wrong size, color, or model.
• Exchanges/Returns on Sale Items: Discounted sale items are considered final sale and cannot be exchanged or returned due to change of mind.
• Note: Any sizing suggestions that are not in store, are based off our professional opinion and preference of fit will only result in an exchange of size or store credit and not a refund.

Exchange or Store Credit:

If you’ve changed your mind about an item, we’ll be happy to offer you an exchange for a different item (subject to availability) or a store credit for the full purchase price. This credit is valid for one year and can be used on any items in-store.

Refunds (Limited Situations):

We will only process cash refunds in the following situations:

• Online Order Unavailable: If an item you purchased online is unavailable, and we can’t agree on a suitable replacement, we’ll issue a full refund.
• Our Fault: If the mistake is entirely on our end (e.g., wrong item shipped), we’ll process a full refund.

Returning or Exchanging an Item:

To return or exchange an item, please follow these steps:

1. Gather Proof of Purchase: You’ll need a valid receipt for in-store purchases or the invoice for online orders.
2. Ensure Original Condition: The item must be in perfect, unworn condition with original tags attached.
3. Bring to Store (In-Store Purchases) or Contact Us (Online Purchases): For in-store purchases, bring the item and proof of purchase to a Centre Ice location. Our staff will assess the item and offer an exchange or store credit (if applicable). For online purchases, contact us by phone or email to arrange a return or exchange.

Important Notes:

• Proof of purchase is mandatory for all returns and exchanges.
• We reserve the right to deny exchanges or returns that don’t meet our policy guidelines.

We understand that choosing the right hockey gear is important. If you have any questions about sizing, fit, or our return/exchange policy, please don’t hesitate to contact our friendly staff. We’re here to help!

Collection

We may collect personal information about you:

1. When you register for an online account.
2. When you contact us via phone or internet to enquire about this site or any of our products or services.
3. Through your use of this site and the services and functionality offered through it.

Use

We will only use personal information about you for the following reasons:

1. To create an online account for you.
2. To record and process your orders.
3. To add to our database so we may inform you of specials, promotions, offers and events via email or post.
4. To improve the products and services we offer through this site.
5. To respond to your queries.
6. Any other reasons which we may notify at the time the information is collected.

Disclosure

We may share your personal information:

1. To a supplier, if necessary for the completion of your order.
2. Where the disclosure is in connection with one of the purposes for which the information was collected (e.g. to courier companies to enable deliveries).
3. Where we are required or authorised by law to make disclosure.

Except as provided above, we will not share your personal information with any other third parties.

Retention and Security

• We will not hold your personal information for longer than is required for the purpose(s) for which it was collected.
• We will ensure that security safeguards protect the information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorised person or organisation.

Access and Correction

• We will take all reasonable steps to ensure that personal information held by us is accurate and up-to-date. You are entitled to obtain from us confirmation as to whether or not we hold personal information about you and you are entitled to reasonable access to this information. You may also request:

1. That we correct this information if it is inaccurate; and
2. That your details do not appear on our database.

Centre Ice strives to deliver your hockey gear quickly and efficiently. We partner with reputable courier services to ensure your order reaches you as soon as possible.

Processing Your Order

Once your online or phone order is confirmed and payment is received, we aim to ship it out the same day. Please allow up to 24 hours for payment processing (especially for Direct Debit payments).

We understand you want your gear fast! Here’s a breakdown of estimated delivery times based on your location:

North Island: Estimated One-Two Day or overnight delivery via New Zealand Couriers.
South Island: Orders typically arrive within two-four business days using New Zealand Couriers’ inter-island service.

Rural: Estimate another One or Two Days for any rural area across New Zealand.

Delivery Estimates: Please remember these are estimated timeframes and don’t include the day your order is placed. Shipment starts the following business day.

Weekends & Holidays: Factor in additional shipping time for weekends and public holidays.

Courier Collection Times: To ensure your order gets picked up for shipment as soon as possible, we have two daily courier collection times, Monday to Friday, at 12pm and 2pm. Orders placed before these times will be prioritized for same-day shipment.

Courier Service: We partner with third-party couriers, so while we ensure your order leaves our warehouse promptly, we cannot control their delivery schedules.

Delayed or Damaged Orders: If your order hasn’t arrived within the estimated timeframe or if it’s damaged upon arrival, please contact us immediately at 09-828-0947.

Tracking Your Order

Once your order ships, you’ll receive a notification with tracking information so you can follow its journey to your doorstep.

We are committed to providing a smooth and transparent shipping experience. If you have any questions or require further clarification, don’t hesitate to contact our friendly customer service team. We’re happy to help!