We are dedicated to providing high-quality, custom-designed jerseys and apparel to meet your team’s needs. Whether you’re placing a new order or re-ordering your favorite styles, our goal is to ensure a seamless and enjoyable experience. Below, you’ll find answers to some of our most frequently asked questions, including details about our production turnaround, order quantities, artwork requirements, and more. If you need further assistance, don’t hesitate to contact us. We are here to help you every step of the way!
Order Process
What is Your Current Turnaround Period?
After order confirmation, please allow up to 4-6 weeks for production and delivery. For smooth processing, we recommend contacting us for lead-time confirmation before finalizing your order. Lead times may vary depending on quantity, seasons, and the availability of raw materials and components beyond our control. We will notify you promptly of any changes.
Is There the Possibility of Getting My Order Completed Earlier Than the Stated Turnaround Period?
Production times are approximate, and there have been instances where orders have arrived well under the suggested 4-6 weeks.
What is the Minimum Quantity Required for a Re-order?
The minimum quantity for re-orders is 6 garments per style.
Sizing and Samples
How Do I Size Up Jerseys for My Order?
Samples can be provided if necessary for sizing your team. Alternatively, use the sizing chart as a guide for selecting sizes.
Re-orders
How Do I Place a Re-order?
Re-orders are super easy. On the back of your jersey, in the bottom right-hand corner, there is a tag with a Centre Ice Number on it. This number is unique to your uniform. Simply provide us with this number, and we will handle the rest. For more information, see the bottom of the Our Process page.
Artwork Requirements
What is Vector Artwork?
Vector graphics are high-resolution graphics that differ from everyday raster artwork (e.g., .jpg). The advantage of vector artwork is that it can be resized to any resolution without loss of quality. For more information, check out our artwork requirements here.
How Do I Submit My Artwork?
- Artwork: When submitting sponsor or team logos, we need these in vector format for easy inclusion by our designers. If you cannot supply detailed logos in vector format, some art charges may be incurred. Contact design@sila.co.nz for further assistance.
- Fonts: Any fonts used in the production of art files should be converted to curves (outlines) before submission. If future typesetting is required, include the original font files with the artwork.
Artwork can be sent to us at Centre Ice. Email either info@centreice.co.nz or design@sila.co.nz.
Is There Any Limit to Logos for My Jersey?
No, the design and selection of logos are entirely up to you; there are no limitations.
Payment and Charges
How Do I Arrange Payment for My Order?
Payment terms require full payment upon acceptance of orders. Any banking charges are the responsibility of the customer.
Are There Additional Shipping Charges on My Order?
Not on standard orders. Additional charges may apply for rush services, which include urgent delivery via DHL.
Are There Any Extra Charges?
Extra charges may be incurred for rush service delivery via DHL, specialty packaging, artwork changes or modifications, unforeseen custom artwork requirements, product upgrades, ordering less than the minimum quantity, or changes made after order authorization and approval before production (no changes can be made once production has commenced). We will be upfront with you if these costs arise. As long as there are no changes after payment/order confirmation, there are no hidden costs beyond those we provide.
Samples and Final Proofs
How Do I See a Final Copy of My Jersey Before I Receive It?
Ordering samples is the best way to ensure your order is exactly what you want. Sample charges will apply. Contact us for more information on how to get samples and the associated costs.
