Terms & Conditions

At Centre Ice, we share your passion for hockey! We’re committed to providing you with the best selection of hockey equipment, expert advice, and a seamless online shopping experience. Whether you’re a seasoned player or just lacing up your skates for the first time, we’re here to help you take your game to the next level.

These pages are designed to provide you with all the information you need to navigate our online store, understand our policies, and make informed purchasing decisions.

Here’s a quick guide to what you’ll find:

Shop: Discover a wide range of top-quality hockey equipment from leading brands. Browse by category, filter by size and brand, and find exactly what you need to hit the ice with confidence.

Warranty & Shipping: Learn about our warranty policy and shipping procedures. We strive to ensure your equipment arrives quickly and efficiently, and that you’re covered in case of any manufacturer defects.

Returns & Exchanges: Our 30-day hassle-free return and exchange policy makes shopping with Centre Ice a breeze. Review the conditions and steps involved for a smooth return or exchange process.

This website is operated by Centre Ice (“we”, “us”, or “our”). We offer a variety of hockey equipment, information, and resources through the Site.

By visiting our Site or purchasing from us, you engage in our “Service” and agree to these Terms. This includes any additional terms, conditions, policies, or notices referenced here or available by hyperlink.

These Terms apply to all users of the Site, including browsers, customers, and those contributing content.

Please read these Terms carefully before using the Site. Accessing or using any part of the Site constitutes your agreement to these Terms. If you disagree with any part of the Terms, you may not access or use the Site.

We may update, change, or replace these Terms by posting updates on the Site. It’s your responsibility to check this page periodically for changes. Continued use of the Site after any changes constitutes acceptance of those changes.

Our online store is hosted by WordPress. They provide the e-commerce platform that allows us to sell our hockey products and services to you.

These Terms govern your use of the Site. We may have other policies, such as a Privacy Policy or Shipping Policy, that address specific matters.

We understand that sometimes you might need to return or exchange an item you purchased from Centre Ice. Here’s a quick guide to make the process smooth and efficient for you!

You can download our Returns & Exchanges form here – https://centreice.co.nz/wp-content/uploads/2024/06/Returns-Exchanges-Form.pdf

What We Can Do:

We're happy to help if you need to return or exchange an item for the following reasons:

Incorrect Size or Fit: We understand getting the right size can be tricky! We'll gladly exchange your item for a different size, subject to availability.
Faulty Item: If your item has a manufacturing defect or doesn't function properly, we'll assess it and provide a replacement (if possible) under the warranty policy.

What We Can't Do:

Refunds for Change of Mind: Unfortunately, we cannot offer cash refunds for change of mind purchases. This includes situations where you choose the wrong size, color, or model.
Exchanges/Returns on Sale Items: Discounted sale items are considered final sale and cannot be exchanged or returned due to change of mind.

Exchange or Store Credit:

If you've changed your mind about an item, we'll be happy to offer you an exchange for a different item (subject to availability) or a store credit for the full purchase price. This credit is valid for one year and can be used on any items in-store.

Refunds (Limited Situations):

We will only process cash refunds in the following situations:

Online Order Unavailable: If an item you purchased online is unavailable, and we can't agree on a suitable replacement, we'll issue a full refund.
Our Fault: If the mistake is entirely on our end (e.g., wrong item shipped or stock was incorrect), we'll process a full refund.

Returning or Exchanging an Item:

To return or exchange an item, please follow these steps:

Gather Proof of Purchase: You'll need a valid receipt for in-store purchases or the invoice for online orders.
Ensure Original Condition: The item must be in perfect, unworn condition with original tags attached.
Bring to Store (In-Store Purchases) or Contact Us (Online Purchases): For in-store purchases, bring the item and proof of purchase to Centre Ice and our staff will assess the item and offer an exchange or store credit (if applicable). For online purchases, contact us by phone or email to arrange a return or exchange.

Important Notes:

Proof of purchase is mandatory for all returns and exchanges.
We reserve the right to deny exchanges or returns that don't meet our policy guidelines.

We understand that choosing the right equipment is important. If you have any questions about sizing, fit, or our return/exchange policy, please don't hesitate to contact our friendly staff. We're here to help!

COLLECTION:
We may collect personal information about you:

When you register for an online account.
When you contact us via phone or internet to enquire about this site or any of our products or services.
Through your use of this site and the services and functionality offered through it.

USE:
We will only use personal information about you for the following reasons:

To create an online account for you.
To record and process your orders.
To add to our database so we may inform you of specials, promotions, offers and events via email or post.
To improve the products and services we offer through this site.
To respond to your queries.
Any other reasons which we may notify at the time the information is collected.

DISCLOSURE:
We may share your personal information:

To a supplier, if necessary for the completion of your order.
Where the disclosure is in connection with one of the purposes for which the information was collected (e.g. to courier companies to enable deliveries).

Where we are required or authorised by law to make disclosure.
Except as provided above, we will not share your personal information with any other third parties.

RETENTION AND SECURITY:
We will not hold your personal information for longer than is required for the purpose(s) for which it was collected.
We will ensure that security safeguards protect the information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorised person or organisation.

ACCESS AND CORRECTION:
We will take all reasonable steps to ensure that personal information held by us is accurate and up-to-date. You are entitled to obtain from us confirmation as to whether or not we hold personal information about you and you are entitled to reasonable access to this information. You may also request:
That we correct this information if it is inaccurate; and
That your details do not appear on our database.

Centre Ice strives to deliver your hockey gear quickly and efficiently. We partner with trusted courier services to ensure your order reaches you as soon as possible.

Delivery Options

We offer two nationwide delivery options at checkout:

Nationwide Delivery - Authority to Leave: By selecting this option, you authorise the courier to leave your parcel at the delivery address without requiring a signature. Once the parcel has been delivered, responsibility for the item transfers to you. Centre Ice is not liable for any loss, theft, or damage after delivery has been completed.

Nationwide Delivery – Signature Required (No Authority to Leave): This option requires a signature upon delivery to ensure your parcel is handed directly to you or someone at the address.

Processing Your Order

Once your online or phone order is confirmed and payment is received, we aim to ship it out the same day. Please allow up to 24 hours for payment processing, especially for direct debit payments.

Delivery Timeframes

North Island: Estimated one to two working days, often overnight via NZ Post.

South Island: Estimated two to four working days via inter-island service with NZ Post.

Rural Delivery: Please allow an additional one to two working days for rural addresses.

Delivery Estimates: These are estimated timeframes and do not include the day your order is placed. Shipping begins the next business day.

Weekends & Public Holidays: Please allow extra time for deliveries over weekends and public holidays.

Courier Service

We have two daily courier collections, Monday to Friday, at 12pm and 2pm. Orders placed before these times will be prioritised for same-day dispatch. We use NZ Post for all nationwide deliveries. While we ensure your order is dispatched promptly, delivery timeframes are subject to the courier network and are outside of our control.

Tracking Your Order

Once your order has been collected by the courier, you will receive a tracking link via email so you can follow your parcel’s journey.

If you have not received your tracking information:

Please check your junk or spam folder first
If it’s not there, get in touch with us and we’ll resend it

Delayed or Damaged Orders

If your order has not arrived within the expected timeframe, or if it arrives damaged, please contact us as soon as possible on 09-828-0947 or via email so we can assist.

Need Help?

We are committed to providing a smooth and transparent shipping experience. If you have any questions or need support, our team is here to help.

This page outlines the warranty coverage for Bauer hockey equipment purchased at Centre Ice. We understand that unexpected equipment issues can arise, and we’re here to help.

Warranty Overview:

Bauer, in collaboration with Centre Ice, offers warranties on various hockey equipment. The warranty period depends on the specific product category. This page provides a clear breakdown to help you understand what’s covered and for how long.

What’s Covered:

Manufacturer Defects: Warranties cover defects in materials or workmanship that cause the equipment to malfunction during normal use.

Please review the warranty table below for applicable warranty periods for each product. Please note that in order to be eligible for a warranty claim, you must present to us, your original receipt. We will not be able to process your claim, without a valid proof of purchase.

Please note that warranty claims, are for any defects in workmanship, within the time frame specified for the item you purchased.
Bauer or Centre Ice is not responsible for damages or abrasions to any equipment, as a result of playing the sport. Valid warranty claims will result in a one-time replacement only.

CATEGORY

WARRANTY PEROID

Skates (Player/Goal) - 90 days

Roller hockey skates - 90 days

Street hockey protective - 30 days

Holders/Chassis - 1 year

Runners - 90 days

Cowlings - 1 year

Helmets - 1 year

Cages/Wires-purchased alone - 90 days

Clear Visors - 90 days

Player Protective - 90 days

Goal Protective - 90 days

Goalie masks - 1 year

Goalie cages - 90 days

Goal pads regular - 90 days

Hyperlite/Ultrasonic pads - 120 days

Bags - 90 days

What’s Not Covered:

Normal Wear and Tear: Warranties don’t cover damage caused by everyday use.
Improper Use: Damage caused by using equipment on inappropriate surfaces or for unintended purposes is excluded.
Specific Products: Wood or foam core sticks and replacement blades are not covered under warranty.

Required Documents:

To process a warranty claim, you’ll need to provide the following:

Original receipt: This is crucial proof of purchase for all warranty claims.
White serial number sticker (composite sticks only): This sticker is located on the shaft of the stick and must be included for composite stick claims.

PROCESSING A STICK CLAIM

30-DAY LIMITED WARRANTY ON COMPOSITE STICKS.
If a claim is submitted within 30 days of purchase, Centre Ice & BAUER Hockey will provide a one-time replacement only of your player or goalie composite stick if damaged due to a manufacturer defect.
To process your claim, Bauer & Centre Ice requires your original receipt along with the white serial number sticker. Hand-written receipts will not be accepted. Please keep a photocopy of your receipt for your records. Warranty claims without the required information will not be processed.
Note: There is no warranty for wood or foam core sticks or replacement blades. Please also note, that warranty will be voided, if the composite stick has been used on concrete or asphalt or any manner that is outside the intended use of the product.

Processing a Warranty Claim

We offer two convenient ways to submit a warranty claim:

Option 1: Online Claim Form (Preferred)

For a quick and easy experience, we recommend submitting your claim online. See the form below to submit your claim.

In the online form, you will be asked to provide:

Your Name
Email Address
Product Information (category, model, etc.)
Attach Proof of Purchase (original receipt)
Attach Images of the Damaged Equipment (clearly show the issue)
Briefly describe the problem

Once submitted, if you cannot come in store, you will need to send your equipment and original receipt back to us via courier. Here is the address details below:

Centre Ice | Attn: Warranty
Unit 4 / 126 Lansford Crescent, Avondale 0600

A staff member will process the faulty equipment once the product has arrived to us.
Depending on the claim and product availability, you may receive a replacement on the spot or be notified of the wait time.

Option 2: In-Store Claim

Visit us in store at Centre Ice to process your warranty claim in person. Our staff will be happy to assist you.

What to Expect During an In-Store Claim:

Bring your damaged equipment, original receipt.
A staff member will process the faulty equipment.
Depending on the claim and product availability, you may receive a replacement on the spot or be notified of the wait time.

Additional Resources: